Welcome to Statler Center
Training Calendar 2015
Business Fundamentals Training
Buffalo, NY -- May 7-June 10
Contact Center Training
Buffalo, NY -- June 11-July 10
Buffalo, NY -- June 11-July 17
Openings exist for each of the upcoming programs. If you or someone you know would be able to take advantage of our unique training, NOW is a great time to contact us.
Statler expands its program offerings
As of January 2015, the Statler Center has added a third program to it's training options. Our new Business Fundamentals training module separates basic work skills from the specific concepts that can lead to clear service roles in the expanding Hospitality and Contact Center worlds. This program offers students an opportunity to develop skills needed to pursue either of the other two Statler Center programs, or to embark upon completely different career opportunities. The goals of the Business Fundamentals curriculum are to foster graduates who are computer literate, able to use the latest in adaptive technology where needed, and skilled in communicating clearly via the written and spoken word. We want to enable students to use rapidly evolving web-based programs to find job opportunities and build their professional network, and to present themselves with confidence in a job interview.
Statler Center was founded in 1999 as a unique concept in hospitality and customer service employment training. One of the first projects of its kind, Statler Center provides physically disabled, blind or visually impaired individuals with the right tools for successful careers. Our job training programs are a unique and exciting concept in employment and training that provides individuals with visual impairments or physical disabilities with the right tools for successful careers in a rapidly growing industries such as hospitalityand customer service and contact centers. Statler Center is a program of Olmsted Center for Sight.
The customer service industry
The multi-trillion dollar, global industry of hospitality services, the rapidly expanding field of contact center services, and the increasing demand for skilled professionals in administrative positions hinge on one thing: people. The Statler Center finds the right people, trains them in the right set of customer service skills, and aids them in finding the right jobs. We are committed to customer service excellence, and this is an attitude we aim to instill in every one of our graduates.
82% Placement Rate!
Statler Center’s job placement staff works intensively with Statler students and graduates through the entire job search process.
Currently, Statler Center's placement rate is 82%. The placement staff works with students until placement goals are achieved, and then continues to work with students throughout their careers. “We are a program for careers in hospitality service,” said program consultant, Dan O’Brien. “We want our graduates to continue to grow and develop in the hospitality industry.”
Through industry contacts Statler Center makes inroads for graduates to obtain referrals and interviews. In addition, the placement department assists with job search activities, resume and cover letter development and distribution, job interviewing and follow-up training and anything else needed to ensure a smooth and speedy job placement.
The placement department at Statler Center also provides assistive technology support, temporary equipment loans, and job coaching to fully ensure our graduates are completely productive and independent with their respective responsibilities. Often Statler Center will provide Braille displays, screen reading, or text enlargement software and install or customize it for graduates until their permanent equipment arrives. This ensures a speedy and convenient job placement for all parties involved.
Our placement policy is parallel to standards at accredited Colleges and Universities, Statler Center’s placement rate is calculated by dividing the number of employed graduates by the total number of graduates. Statler Center defines "placed" as: a graduate who has either obtained a paid position or a student who is continuing his or her education. Graduates are allotted six months after graduation for an employment search, after which time unemployed graduates who are not continuing education will be counted as not placed. A graduate experiencing a health issue that incapacitates his or her ability to work will be factored out of the rate altogether until he or she is medically able to work. Once a graduate meets the criteria of placed for a total of at least three months that person will remain permanently in Statler Center’s placement rate as placed.
Serving a Community
As recently as two decades ago, competitive job options for the blind and visually impaired were virtually non-existent. Current advances in modern technology have helped to open today a world of possibilities never before dreamed.
Statler Center features:
Statler Center offers three programs. The five week Business Fundamentals program focuses on skills training in Microsoft applications, written and oral communications, and overall presentation preparation for securing an interview and winning a job. The five week Hospitality program focuses on customer service in the hospitality industry. The seven week Contact Center Customer Service program focuses on customer service for contact centers, financial and medical offices, transportation and communications industries.
Our curriculum was developed in partnership with Johnson & Wales University, the world’s premier hospitality educational institution. In addition, Statler Center is a New York State proprietary business school, certified by the state department of education.
Graduates of our programs are computer literate and job-ready, equipped with a thorough knowledge of industry standards in hotel operations, front office procedures, sales and marketing, and customer service. Hospitality students also participate in meaningful work experience in their field of choice. The Statler Center’s job-readiness training and follow-up advisement helps students become, and remain productive, valued employees.
High school or equivalency graduates who are visually impaired or physically handicapped may be eligible for enrollment.
Serving a Purpose
Innovative answers to the challenges that a vision impairment can present is what Olmsted Center for Sight is about. Statler Center is just one of the agency’s many programs and services that help people with impaired sight lead independent, productive lives. Since its inception in 1907, Olmsted Center for Sight has been a leader in quality services for the blind and visually impaired. Rehabilitation training, low vision rehab services, employment assistance, housing, early education program--just the start. To learn more, call 716-882-1025.