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Careers in Call Center and Customer Support

STATLER TRAINING AND EMPLOYMENT PROGRAM (STEP)
The National Statler Center for Careers in Hospitality Service has a 10-year history of successfully training people with visual and/or physical disabilities in hospitality and customer service. 80% of our graduates are working in hospitality, contact center, customer service, or other industries.

Our students have traveled to Buffalo, NY, for training, from nearly 30 states in the U.S., Canada and Armenia. Training has also been offered out of state in Orlando with great success. We help develop job opportunities in the student’s home area when they graduate from the program. Our career and job development Many corporate diversity plans are supported by Statler graduates.

We help develop job opportunities in the student's home area when they graduate from the program. Our career and job development professionals work closely with graduates to secure those jobs. Many corporate diversity plans also include Statler graduates.

We developed a training program specific to a single company:

  • We train a class of students, who may have a visual or physical disability, from the company’s local area.
  • The curriculum is tailored to the company’s needs. A training program is developed that offers exactly what the company considers to be most important.
  • When students have completed the training program, they have the knowledge that company is looking for in a candidate. However, the training is transferable to other companies either in the same industry or like industries.
  • The company’s employment department will participate in interviews and testing. Statler will help with the on-boarding of students who are hired.

Training topics include: Business Math; Oral, Written, and Telephone Communications; Computers and Technology; and company-specific information. Included in the Computer and Technology course are: Microsoft Word and Excel Levels I and II, and Outlook, which will be taught by the Olmsted Institute of Business and Technology (OIBT). OIBT is licensed by the New York State Department of Education and is certified by New York State as a proprietary business school. At successful completion, the student will receive Microsoft certificates awarded by the OIBT Microsoft Certified Master Instructor.
 
If you have some of these qualifications please consider applying:

  • High School diploma or GED
  • Some background in customer service
  • Telephone experience
  • Computer skills using assistive technology
  • Skills in basic Microsoft applications
  • Internet knowledge
  • Data entry skills
  • The ability to keyboard 25 to 35 words per minute

TRAINING DURATION
The STEP training class is 7 weeks long, and runs Monday through Friday. Our next class is expected to begin May 18th and will be held at the Statler Center in Buffalo, NY.

HOW TO APPLY
You may submit your application via mail to the address below, or fill and submit one electronically via e-mail.

Mail completed applications to:
Statler Center
1160 Main Street
Buffalo, New York 14209

Fax: 716-882-5479
Email: jpease@statlercenter.org