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Careers in Call Center and Customer Support

STATLER TRAINING AND EMPLOYMENT PROGRAM
 
The National Statler Center for Careers in Hospitality Service has a 9-year history of successfully training people with visual and/or physical disabilities in hospitality and customer service. 80% of our graduates are working in hospitality or in customer service in other industries. Many graduates work in call centers and customer contact centers.

Our students travel to Buffalo, NY, for training, from more than 23 states in the U.S., Canada and Armenia. Training has been offered out of state with great success.

We help develop job opportunities in the student’s home area when they graduate from the program. The work of career and job development can be slow and cumbersome from Buffalo. Many corporate diversity plans are supported by Statler graduates.
We have developed a training program specific to a single company:
  • We train a class of students, who may have a visual or physical disability, from the company’s local area.
  • The curriculum is tailored to the company’s needs. A training program is developed that offers exactly what the company considers to be most important.
  • When students have completed the training program, they have the knowledge that company is looking for in a candidate. However, the training is transferable to other companies either in the same industry or like industries.
  • The company’s employment department will participate in interviews and testing.
  • Statler will help with the on-boarding of students who are hired.
Training topics include Business Math; Oral, Written, and Telephone Communications; Computers and Technology; Company-specific information. Included in the Computer and Technology course are Microsoft Word and Excel Level I and Level II and Outlook, which will be taught by the Olmsted Institute of Business and Technology (OIBT). OIBT is licensed by the New York State Department of Education and is certified by New York State as a proprietary business school. At successful completion, the student will receive Microsoft certificates awarded by the OIBT Microsoft Certified Master Instructor.
 
The National Statler Center for Careers in Hospitality Service has a 9-year history of successfully training people with visual and/or physical disabilities in hospitality and customer service. 80% of our graduates are working in hospitality or in customer service in other industries. Many graduates work in call centers and customer contact centers. The STEP program capitalizes on our progress to develop job opportunities. Many corporate diversity plans are supported by Statler graduates.
 
Please consider applying if you have some of these qualifications: 
  1. High School diploma or GED
  2. Some background in customer service
  3. Telephone experience
  4. Computer skills using assistive technology
  5. Skills in basic Microsoft applications
  6. Internet knowledge
  7. Data entry skills
  8. The ability to keyboard 25 to 35 words per minute
TRAINING DURATION
 
The next training class is 7 weeks long, from Monday through Friday. Our next class is expected to begin in January and will be held here at OCVI/Statler.
 
 
HOW TO APPLY
 
You may submit your application for either the Statler Hospitality Training Program or STEP in Telephone Banking (Statler Training and Employment Program) via the US Postal Service to the address below or fill and submit one electronically via e-mail.

Mail or fax completed applications to:

Statler Center
1160 Main Street
Buffalo, New York 14209

Phone: 716-882-5690
Fax: 716-882-5479

E-Mail your electronic application to Mary Ellen Mest at: mmest@statlercenter.org

To download an application, please click here.