Home » About » News & Information » Feature of the Month

Feature of the Month

Olmsted Opens AVAYA Contact Center

Blind and Visually Impaired Serve as Agents

Olmsted Center for Sight has opened its extraordinary AVAYA Contact Center with help from a very generous donation by AVAYA. Staffed in part by blind and visually impaired graduates of Olmsted’s Statler Center Program, the Contact Center offers a broad range of call center and business processing operations. Competencies include inbound and outbound marketing support, customer service, polls, HR services, medical billing, quality control, document digitization and a vast array of customized services as well.

Fully Integrated Assistive Technology

Olmsted Center is powered by the latest call center hardware and software created by AVAYA, the leader in business communications technology. The very generous investment by AVAYA puts the Contact Center at the forefront of the industry as a fully integrated call center environment. This includes cutting edge assistive technology devices serving the needs of our blind and visually impaired agents and is aligned with the training conducted by Statler Center, a program of Olmsted Center for Sight.

Senator Thompson Speaks at Ribbon Cutting

New York Senator Antoine Thompson participated in the Grand Opening reception on March 20. His comments highlighted the importance of the AVAYA commitment to not only Olmsted Center and those with visual and physical disabilities, but for the Western New York community as a whole. “I have known the Olmsted Center for a number of years for its service to my family members with vision impairments,” said Thompson, “The AVAYA Contact Center is another example of the Olmsted commitment to fulfilling their mission of helping those with vision impairments and disabilities to live optimally without barriers and achieve their highest level of independence.”

Let the Contact Center Serve You

Olmsted Center is extremely thankful to AVAYA for their support and for creating new futures for the professional advancement of blind, visually impaired and disabled individuals. The AVAYA Contact Center is ready to discuss your next Contact Center project. Call Jeffrey Hirschfelt, Director, today to discuss how we may serve you. 716-888-4631 jhirschfelt@olmstedcenter.org

Get the complete list of the Olmsted AVAYA Contact Center Services.